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| Q. |
What
are the advantages of buying a used notebook? |
| A. |
Why buy new, when used will
do for much less money? With the computer
hardware industry changing faster than ever,
very few individuals and companies really
need the latest laptops. Used notebooks
offer excellent value and USAnotebooks.com
enables you to buy excellent quality notebooks
at wholesale prices. Certainly a used laptop
computer will run any application that a
desktop system will run. A used laptop computer
has a proven record already, since it was
working well for the first owner. |
| Q. |
How
do I know if a used laptop will be the best
choice for me? |
| A. |
To insure that a laptop will
work well for you, consider all of the possible
ideas you have about when and where you
would use one, as well as the type of software
you will want to run. Space considerations
are always favorable for notebook use over
a full sized desktop computer. If you intend
a laptop computer to be your only computer
which you will be using at home or in the
office with no space limitations, you might
want to consider a desktop computer instead.
However, a desktop computer isn't exactly
portable. Whereas a laptop enables you to
work when and where you want, allowing you
both ease of operation and trouble free
performance. Your computer should enable
you to enhance your productivity and make
better use of your time and you can use
a laptop without being attached to a power
outlet when you're traveling or on the move. |
| Q. |
Does
usanotebooks.com offer warranty with their
products? |
| A. |
Every laptop is audited, tested,
cleaned and individually packaged to assure
quality. usanotebooks.com warranties all
of their products for a period of 6 Months.
This is a Limited Warranty that includes
parts and labor. Click
here to view the full details of our
Limited Warranty. |
| Q. |
What
is usanotebooks.com return policy? |
| A. |
We offer a 7-day return exchange
for online store credit. If you are not
satisfied with the laptop you purchased,
you may exchange it within 7 days and receive
online store credit to use towards another
unit. Because of the great prices and unique
inventories, usanotebooks.com does its best
to satisfy every customer and their specific
needs. |
| Q. |
How
do I replace a defective product? |
| A. |
We take pride in the equipment
we sell. All equipment has been thoroughly
tested and has gone through numerous diagnostics
to ensure our high quality standards. In
the event of a warranty issue, just send
an e-mail to: RMA@usanotebooks.com
and request a Return Authorization number
and instructions. The product will need
to be sent within 30 days.
Click here for full details of our Limited
Warranty. |
| Q. |
What
payment methods can I use at usanotebooks.com? |
| A. |
We accept Visa, MasterCard,
American Express, and Discover issued from
a bank in the United States. We DO NOT
accept credit cards issued by foreign banks.
All shipments must be made to the address
associated with the credit card. We also
welcome payments via PayPal, BillPoint or
BidPay. For orders over $2000.00 we prefer
Wire Transfer payment, or Money Order. We
also accept Purchase Orders from Educational
establishments. |
| Q. |
How
much do I have to pay for shipping? |
| A. |
We offer standard, insured
shipping in the USA via UPS. Overnight shipping
and other options are also available. Check
out our detailed Shipping
Cost prices. |
| Q. |
Does
usanotebooks.com offer international shipping? |
| A. |
We truly believe that we are
the #1 laptop export company in the USA.
We have sold refurbished laptop computers
to over 70 countries for retail buyers,
resellers, corporations and educational
accounts. We ship worldwide. International
purchases of single units are shipped with
USPS Express, 5 or more units are shipped
via Airlines. Ask for a freight quote to
any destination at: Freight@usanotebooks.com. |
| Q. |
What
should I do if my laptop is not running
correctly? |
| A. |
Troubleshooting problems on
your notebook computer is simple and a matter
of narrowing down the problem. In general,
some of the most common areas that cause
your laptop to function abnormally are:
- You installed new software.
- You added new memory.
- You added new hardware device(s).
The best thing to do is to back-track. If
you have added something new and then all
of a sudden your notebook starts to misbehave
then undo the steps and see if the laptop
is back to normal. If it is, then you know
that the problem occurring is due to whatever
was installed. |
| Q. |
What
if my system freezes up? |
| A. |
If your laptop system freezes,
press Ctrl, Alt and Delete simultaneously.
In the "Close Program" window, select "Free
Access" and click "End Task". |
| Q. |
My
system won't boot. What should I do? |
| A. |
Check the possible causes.
If you are running on AC power (as when
it is plugged into the wall socket) check
to make sure the AC connection is good.
Plug in another appliance that you know
works. Flip the wall switch on and off.
If you are running the system on DC (battery
power), try using AC. Connect the AC adapter
and plug in the notebook computer. If it
still refuses to boot, the internal AC-DC
converter may have a short. |
| Q. |
After
I reinstalled Windows, now my PCMCIA modem
is not working, now what do I need to do
to get the modem to work? |
| A. |
You probably do not have the
right drivers installed. Check to see that
you have loaded the appropriate software
for the card you are trying to use. If you
still have problems getting the card to
work, contact the PCMCIA Card manufacturer
for product support, and find out if the
card is a listed compatible product for
the model you have. If your PCMCIA modem
is not working, check System Properties,
Device Manager, and check to see if the
Controller of the PCMCIA socket is Intel
PCIC compatible PCMCIA controller. If it
is, then go to Control Panel, Modems, click
on Diagnostics, click on the COM Port that
is listed for use by your modem. Click More
Info. That should tell you whether your
modem is installed properly or not. If you
cannot find a COM port listed with your
modem, then you have not loaded the modem
driver. If that is the case, try installing
and reinstalling the modem driver. |
| Q. |
What
if the battery cannot be fully charged in
the 3.5 hours by the power off method? |
| A. |
The battery pack might be
over-discharging. Do the following:
1. Power off the computer.
2. Make sure that the over-discharged
battery pack in in the computer.
3.
Connect the AC Adapter to the computer and
let it charge.
If the battery pack cannot be fully charged
in 24 hours, use a new battery pack.
If the Optional Quick Charger is available,
use it to charge the over-discharged battery
pack. |
| Q. |
What
if my computer shuts down before the battery
status indicator shows empty or my computer
operates after the battery status indicator
shows empty? |
| A. |
Repeat discharging and charging
the battery pack at least three times. |
| Q. |
What
if the operating time for a fully charged
pack is short? |
| A. |
Repeat discharging and charging
the battery pack three to six times. If
you still have a problem, use a new battery
pack. |
| Q. |
What
if the computer does not operate with a
fully charged battery pack? |
| A. |
The over-current protective
function in the battery pack might be activated.
Power off the computer for 1 minute to reset
this function; then power it on again. |
| Q. |
When
my computer runs from battery it starts
beeping after 10-15 min. Why is that? |
| A. |
- Plug your AC adapter in,
and power on your system. Go to the CMOS
setup by doing a FN + F2 keys. Take a look
at the % of the battery, and remove the
AC adapter and let it discharge here.
- Your battery icon will start to blink
when the % gets low. Press ESC and y (for
the Slimnote 8 series) ESC and F4 for the
Slimnote 6 series. Try to get the % to the
lowest possible it will go. Once this is
done then power down your computer.
- Plug the AC adapter in and let the system
charge the battery. The charge should take
anywhere from one to two hours. Once the
charge light goes off then remove the AC
adapter and power on your unit. Go into
the CMOS settings as in step 1 and verify
the charge % on the battery is 100% or close
to it. If it is not then exit out and power
off your system and plug your AC adapter
back in and let it charge further taking
note how long the charge light remains on.
- After doing all of this please power on
your unit and re-verify your %. You battery
should be charged and you should get one
hour of time from the battery. |
| Q. |
How
to condition the battery to get a better
charge? |
| A. |
- Fully charge the battery.
- Power up the system.
- Go into the CMOS setup by hitting "F2"
on power up.
- Run the battery down while staying in
the setup screen until the unit completely
dies.
- Repeat the process at least 3 times, to
get better battery performance. |
| Q. |
Battery
does not seem to be charging. How long does
it to take to charge my battery? |
| A. |
Normally it takes two hours
to charge the battery if you are not operating
the system. If the battery does not seem
to be charging, cycle the battery. In other
words, discharge then recharge it again!
- Unplug the laptop from the AC adapter
and turn it on.
- Let the computer run under battery power
until the laptop turns off.
- Remove the battery pack.
- Using a soft cloth, wipe off the battery
packs connectors and the AC adapter connectors.
- Re-insert the battery pack.
- Plug the computer into the AC adapter
and check the wall outlet, making sure the
connection is firm.
- With the PC turned off, let the battery
charge until the battery status light or
icon glows green.
- Unplug the AC adapter.
- Remove the battery.
- Wait 30 seconds and re-insert the battery.
- Plug the AC adapter back in.
- Let the battery recharge until the battery
status light turns green or the icon displays
100%.
- Now your battery should be fully charged.
- Unplug the laptop from the AC wall outlet
and turn it on. |
| Q. |
Why
don't some laptops charge the battery while
the unit is on? |
| A. |
This feature was taken out
as it can cause memory effect on batteries.
The laptop has to be turned off in order
for the battery to be charged. |
| Q. |
I
ordered a Pentium III computer, but it shows
up as Pentium II. What should I do? |
| A. |
We would like to assure you,
that indeed you have a Pentium 3 laptop.
Probably, you just went to check the processor's
speed in windows under My Computer, Properties
or some equivalent way. It is well documented
that the Windows operating system reports
most of the processors' speed and type incorrectly.
For more info, please visit the Microsoft
Knowledge Base Article - 292606 at :
http://support.microsoft.com/default.aspx?scid=kb%3ben-us%3b292606.
If you would like to see the real processor
type, we suggest you to get a trustworthy
software, that shows you the correct info.
There are a lot of them available for download
at http://www.download.com.
Also, if you check your computer's model
number at the bottom of it right next to
a barcode, you can visit IBM's website where
you can see that the model number corresponds
to a P3 computer. For your convenience,
here is the link for IBM: http://www-3.ibm.com/pc/support/site.wss/quickPath.
do?quickPathEntry=+2626L0U. |
| Q. |
Laptops
and notebooks: Are the terms interchangeable? |
| A. |
They both mean the same
thing. We don't know the official story,
but we know that the word laptop was first
used for portables in the late 80s. Those
laptops were several times heavier than
today's laptops (or notebooks, if you
like). Laptops were originally very bulky,
as much as 40 lbs, with tiny 9" displays
and just a 20MB hard drive. The notebook
term came later when the laptop size was
equal to the size of the standard notebook
pad, what is 8.5" X 11".
One piece of advice: If you really
want to get a sense of how a notebook
feels-- you'd be surprised how important
this is, it is a great idea to go to a
local computer store to play with a few
different models. Even if they don't have
the exact machine you want at a certain
price, at least you'll learn what you
want in a keyboard, weight, screen size,
and input device (touchpad or pointing
stick). You can buy online from almost
all major computer vendors. Don't forget,
that you can save a lot of money on a
great refurbished laptop. |
| Q. |
Is
there any danger in leaving a laptop on
24 hours a day? |
| A. |
As long as it's in a well
ventilated area, there's no danger. At
least, no more danger than there would
be if you left your desktop computer on
all day. The danger to laptops is overheating.
Because all the hardware is in such cramped
quarters, it tends to get very hot. The
bottom gets hot, so be careful where you
put it. You may even want to put it on
something raised so the air can get to
the bottom. If you leave a laptop on blankets
or a bed, it will often overheat because
the insulation of the material is keeping
the heat in. A tip that may help you when
you're transporting your laptop is to
take out the battery to ensure that you
don't accidentally leave the laptop on.
This page will be updated periodically.
Please, help us to do a good job! Send
us your Questions that you think should
be on our FAQ page to Question@usanotebooks.com |
| Q. |
The
most important question:
Why should I buy my laptop from usanotebooks.com? |
| A. |
There are many used laptops
offered online on eBay, Amazon and in
Yahoo stores. It is probably very confusing
for the consumer to decide where to buy.
Some prices are tempting, but don't forget
that you'll get what you'll pay for, or
even much less!
Be aware of hidden cost! Some Online
Laptop Stores offer products on very low
prices with stripped specification. When
they make you buy the so called "Options",
like more memory, larger hard drive, modem,
etc., you'll end up with a price that
is not so attractive any more.
Some Online Notebook Stores call any
notebook "grade A" and you'll be disappointed
when you receive a laptop with cracks
and deep scratches, showing wear and tear.
If you buy your laptop without carefully
selecting the supplier, you might end
up with a lemon with defective parts or
not running at all. In this case you are
in the mercy of the dishonest supplier,
who didn't deliver your laptop as promised
and might ignore your complaint.
We are proud to sell the highest grade
refurbished laptops and we are 100% behind
out products. We are NOT brokers! We own
the laptops that we offer for sale and
they are ready to ship. We are here if
there is a problem and we take care of
it. Our reputation is second-to-none and
we've been at the same location for over
10 years.
References are available in your state
and worldwide.
PS: It is easy to deal with usanotebooks.com |
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